Should we have a grievance procedure?

It is the law for an employer to have a formal grievance procedure. It is to the benefit of both the employee and the employer as it prevents issues developing into serious, disruptive and expensive problems.

A grievance procedure is designed to give your employees a fair and objective system to raise issues without bias. It may start with a relatively informal process, and should outline your procedure up to a high level and ensure that fairness is maintained throughout. It should outline who employees should contact, how and what time frames should be involved. It should also outline who an employee can contact if the person they would normally report to is involved. In a small business this may be an external person. It should also give details on who an employee can appeal to if they are not happy with the outcome.

Filled Under: Performance Posted on: 1st June 2021

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